Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable.
Lack of clarity and direction (as explained in the step above) makes it impossible to hold anyone accountable. How can someone be accountable if they do not know what is expected in the first place?
Successful organizations must have an environment in place where people are able to call each other out for not living up to their standards. This should be the case whether positions are paid or unpaid. People are uncomfortable letting others know that their performance may not be up to the expected standards because they fear losing a volunteer, or perhaps even a friendship. Letting these feelings fester though, will only cause those relationships to deteriorate. It is time for Islamic organizations to stop settling, and demand the best – even if it requires some personal discomfort along the way. Doing this will actually develop mutual respect amongst the people working within the organization because they know they are equally being held to the same high standards by one another.
If this accountability is not there, then people begin to simply look out for their own self-interests over and above the interests of the organization.
Inattention to Results
The pursuit of individual goals and personal status erodes the focus on collective success.
Once an organization has clearly defined its goals and objectives, it must focus on meeting them. When an organization loses sight of those results, their attention shifts elsewhere. Lencioni says ‘elsewhere’ in this case would be team and individual status:
Team Status: For [some], merely being part of the group is enough to keep them satisfied. For them, the achievement of specific results might be desirable, but not necessarily worthy of great sacrifice or inconvenience. As ridiculous and dangerous as this might seem, plenty of teams fall prey to the lure of status. These often include altruistic nonprofit organizations that come to believe that the nobility of their mission is enough to justify their satisfaction … as they often see success in merely being associated with their specialorganizations.
Individual Status: This refers … [to people focusing] on enhancing their own positions … at the expense of the team.
The collective results must be more important than individual aims and objectives. One important note is the relationship of this dysfunction to the issue of trust (step 1). Individuals getting involved must also cleanse their hearts of any ill intentions such as seeking fame and credit in the community. The eventual breakdown of an entire organization can start from the simplest of individual wants or intentions.
Lencioni summarized it best:
And so, like a chain with just one link broken, teamwork deteriorates if even a single dysfunction is allowed to flourish.
Another way to understand this model is to take the opposite approach – a positive one – and imagine how members of a truly cohesive team behave:
1. They trust one another.
2. They engage in unfiltered conflict around ideas.
3. They commit to decisions and plans of action.
4. They hold one another accountable for delivering against those plans.
5. They focus on the achievement of collective results